Terms of Service

1. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract. You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your account. Notify us immediately of any unauthorized use.

2. Your workspace data

You retain all rights to the data you and your team submit ("Customer Data"). You grant us a limited licence to host and process Customer Data solely to provide the Services. You are responsible for ensuring you have the necessary rights and consents (including for contacting leads via WhatsApp, calls, SMS and email) and for using the Services in compliance with applicable laws, including DPDP, the Information Technology Act, TRAI/DLT and WhatsApp Business policies.

3. Acceptable use

You agree not to:

• send spam, unlawful, deceptive or infringing content;
• contact individuals who have opted out or are on a do-not-contact list;
• reverse-engineer, resell or misuse the Services or attempt to breach security;
• upload malware or interfere with the integrity or performance of the Services.

We may suspend accounts that violate these Terms or pose a security or legal risk.

4. Subscriptions & billing

Paid plans are billed per seat in INR plus applicable taxes (GST). Fees are charged in advance for the billing cycle and are non-refundable except as stated in our Refund & Cancellation Policy. We may change pricing on prospective renewal with reasonable notice. You authorise us and our payment partners to charge your chosen payment method.

5. Third-party integrations

The Services connect to third-party providers (e.g. WhatsApp, email, telephony, payment gateways). Your use of those services is subject to their terms, and we are not responsible for their availability, acts or omissions.

6. Intellectual property

The Services, including all software, design and content (excluding Customer Data), are owned by Flomateand its licensors and are protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription.

7. Availability & support

We strive to keep the Services available and reliable but do not guarantee uninterrupted operation. We may modify or discontinue features with notice where practicable. Support is provided per your plan.

8. Disclaimers & limitation of liability

The Services are provided "as is" without warranties of any kind to the maximum extent permitted by law. To the extent permitted by law, our aggregate liability arising out of or relating to the Services will not exceed the fees you paid to us in the twelve (12) months preceding the claim. We are not liable for indirect, incidental or consequential damages.

9. Termination

You may cancel at any time from your account or by contacting us. We may suspend or terminate access for breach, non-payment or legal reasons. On termination you may export your Customer Data for a limited period, after which it may be deleted in accordance with our Privacy Policy.

10. Governing law & disputes

These Terms are governed by the laws of India. Subject to applicable law, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms.

11. Changes & contact

We may update these Terms; material changes will be notified in-product or by email. Questions? Contact support@flomate.io.