Refund & Cancellation Policy

1. Subscriptions

Flomate is a software-as-a-service product billed per seat in INR (plus GST). Plans are billed in advance for each billing cycle (monthly or annual, as selected). Your subscription renews automatically until cancelled.

2. Free trial

Where a free trial is offered, you will not be charged during the trial. If you do not cancel before the trial ends, your selected plan begins and the applicable fee is charged. You can cancel any time during the trial from your account settings.

3. Cancellation

You may cancel your subscription at any time from Settings → Billing or by emailing support@flomate.io. Cancellation stops future renewals. Your plan remains active until the end of the current paid billing cycle, after which it will not renew.

4. Refunds

• Fees already paid for the current billing cycle are generally non-refundable, as access continues until the end of that cycle.
• We do not provide pro-rated refunds for partial periods, downgrades or unused seats.
• If you believe you were charged in error, or experienced a verified, prolonged service failure attributable to us, contact us within 7 days of the charge and we will review your case in good faith and, where appropriate, issue a partial or full refund.

5. How refunds are processed

Approved refunds are made to the original payment method via our payment partner, typically within 5–10 business days, depending on your bank or card issuer. Applicable taxes are refunded in line with law.

6. Service nature (digital)

Flomate is a digital service delivered online; there is no physical shipment. Access is provisioned to your account immediately upon successful payment.

7. Contact

For any billing question, email support@flomate.io or see our Contact page.